This program supports and empowers residents of nursing homes, board and care homes, and assisted living facilities through advocacy.
Addressing a variety of complaints regarding the quality of life and care, an Ombudsman works to strengthen the long-term living system for residents and their families on a local, state, and national level.
What does an Ombudsman do?
- Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long-term care services in their homes.
- Educates residents and their families about rights, procedures, and community resources.
- Empowers residents by helping build advocacy, communication, and negotiation skills.
- Develops long-term care supports including resident and family councils and Pennsylvania Empowered Expert Resident (PEER) groups.
What types of issues can an Ombudsman help resolve?
- Discharge/Transfer from a facility
- Long-Term Care service disruption or termination
- Quality of Care and Quality of Life concerns
Eligibility
- Our program serves Greene, Fayette, and Washington Counties.
- Ombudsman services are confidential and free.
