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Long-Term Care Ombudsman Program

This program supports and empowers residents of nursing homes, board and care homes, and assisted living facilities through advocacy.

Addressing a variety of complaints regarding the quality of life and care, an Ombudsman works to strengthen the long-term living system for residents and their families on a local, state, and national level.

What does an Ombudsman do?

  • Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long-term care services in their homes.
  • Educates residents and their families about rights, procedures, and community resources.
  • Empowers residents by helping build advocacy, communication, and negotiation skills.
  • Develops long-term care supports including resident and family councils and Pennsylvania Empowered Expert Resident (PEER) groups.

What types of issues can an Ombudsman help resolve?

  • Discharge/Transfer from a facility
  • Long-Term Care service disruption or termination
  • Quality of Care and Quality of Life concerns


  • Our program serves Greene, Fayette, and Washington Counties. 
  • Ombudsman services are confidential and free.

For More Information or to Request Assistance

The Long-Term Care Ombudsman program can be reached at 855-450-2274 or at