This program supports and empowers residents of nursing homes, board and care homes, and assisted living facilities through advocacy.
Addressing a variety of complaints regarding the quality of life and care, an Ombudsman works to strengthen the long-term living system for residents and their families on a local, state, and national level.
What does an Ombudsman do?
- Investigates and resolves complaints made by or on behalf of older persons living in long-term care facilities or receiving long-term care services in their homes.
- Educates residents and their families about rights, procedures, and community resources.
- Empowers residents by helping build advocacy, communication, and negotiation skills.
- Develops long-term care supports including resident and family councils and Pennsylvania Empowered Expert Resident (PEER) groups.
What types of issues can an Ombudsman help resolve?
- Discharge/Transfer from a facility
- Long-Term Care service disruption or termination
- Quality of Care and Quality of Life concerns
Eligibility
- Our program serves Greene, Fayette, and Washington Counties.
- Ombudsman services are confidential and free.
Would you like to volunteer as a Long-Term Care Ombudsman?
As a Volunteer Long-Term Care Ombudsman, you help support and speak up for people living in nursing homes and assisted living communities. By visiting regularly, listening to residents’ concerns, and helping them get the care and respect they deserve, you can make a real difference in their lives. Your visits also help reduce loneliness and ensure residents have someone they can turn to. It’s a rewarding way to give back, build meaningful connections, and positively impact your community.
